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- A quiet work environment free of distractions
- Computer with processor 1GHz or faster
- 500 MB RAM
- Windows XP (Home, Professional, Media Edition) or Vista
- Microsoft Office 2003 or later (Word, Excel, Outlook)
- Internet Explorer 6.x SP1 or later
- Antivirus and anti-spyware software
- High speed internet (bidirectional 256K or higher, no wireless, no satellite)
- Dedicated telephone line (copper wire, no VoIP, no cellular)
- Unlimited long distance telephone service
- Corded telephone with mute feature
- Corded headset with noise-cancelling feature
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