frequently asked employment questions
HIRING | TYPE OF WORK | TRAINING | SCHEDULINGWhat type of work would I be doing?
Inbound calls. Customer orders. Customer Service inquiries and issues. Outbound calls. Customer surveys. Tracking Merchandise. Communicating with shipping and delivery services. Responding to Customer Service Emails. Performing various Customer Service back-office tasks.
Would I be doing telemarketing (cold-calling to sell things)?
No. We are not telemarketers.
Do you have performance standards?
Yes. Always. All of our projects involve Quality Assurance and performance standards.
Do I get to choose the project I work?
No. That determination is made by The CustomerCare Group.
What if I have questions while I'm working? Will I be alone?
Quite the opposite. Our projects are always composed of Teams. These Teams work on the same work shifts every day, supporting each other, getting to know each other, taking advantage of their mutual expertise. Agents report to Team Leads, who are always present. Team Leads report to Supervisors, who are also always present.
How will the calls, or the emails, or the information I'm working on get to me in my Home Office?
You'll be connected to our systems. Once connected, your computer and telephone will function just as if you were sitting inside a typical office building--you'll be part of our net.